Refund Policy

Our commitment

We want every family to feel confident in their purchase. If The Sports Academy is not right for you, we offer a straightforward refund process.

Who processes refunds

All payments are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Refund requests are handled through Paddle's systems.

Subscription refunds (Academy and Elite plans)

• You may request a full refund within 14 days of your initial subscription purchase, provided you have not completed an assessment or downloaded a Pathway Report during that period.
• If you have completed an assessment or downloaded a report within the 14-day window, we may offer a partial refund at our discretion, as the core deliverable has been consumed.
• After 14 days, no refund is available for the current billing period. You may cancel at any time to prevent future charges; access continues until the end of your paid period.
• Annual plan refunds within the 14-day window are refunded in full. After 14 days, annual plans are non-refundable but may be cancelled to prevent renewal.

One-time purchases (1-on-1 consultations)

• Consultation bookings may be refunded in full if cancelled more than 48 hours before the scheduled session.
• Cancellations within 48 hours of the session are non-refundable, as the time slot has been reserved.
• If The Sports Academy cancels or reschedules a session, you will receive a full refund or a rescheduled slot at your choice.

Promo code / free-access purchases

Purchases made using a 100% discount promo code (i.e. no payment was made) are not eligible for refund, as no charge occurred.

How to request a refund

Email sportsparentingforum@gmail.com with:

• Your name and the email address associated with your account.
• The date of purchase.
• The reason for your request (optional but helpful).

We will acknowledge your request within 2 business days and process eligible refunds through Paddle within 5–10 business days. Refunds are returned to the original payment method.

Disputes

If you are unsatisfied with our refund decision, you may contact Paddle's customer support directly at paddle.com/help, or exercise your rights under applicable consumer protection law.

Contact

For any refund-related questions: sportsparentingforum@gmail.com